FAQ

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Can I purchase multiple products in a single order?

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

How do I place an order?

Please, if your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.

Can I ship the products to an address that does not match my billing address?

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

Do I have to have an account to place an order?

No, accounts are totally optional.

How can I see where my order is at the moment?

Johipo provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page Inspire Uplift Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! If your order is confirmed lost in transit by the shipping carrier, we can ship a replacement free of charge. We may ask for your help before doing that, like confirming your shipping address is correct. It would also be good to double check with your local post office to try locating the lost package.

What if I didn’t receive my order after 7-10 business days from the moment of getting the shipment notification?

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at support@johipo.com. We would be glad to help you at any time!

When will I get my order?

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays that might impact delivery times.

How do I cancel my order?

Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@johipo.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

How do I know that my order is confirmed?

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

What if I need to modify the contents of my order?

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.